Terms and Conditions

The following terms and conditions apply to all orders placed via decodemyradio.co.uk. The placement of any order will be deemed as acceptance of these terms and conditions. Please therefore consult all relevant information before placing an order.


All orders placed via decodemyradio.co.uk will be deemed a contract under UK law. Your statutory rights remain unaffected by these terms and conditions.

By placing an order, the site user affirms that they are the legitimate owner of the unit for which the code is to be recovered. The site user also affirms that identification information provided during payment relates directly to them, and that they are fully entitled to make use of any payment information provided.

Description of Services Supplied

Upon supply of correct information by the site user, decodemyradio.co.uk will supply the original factory default code for the unit concerned. No liability will be accepted for direct or consequential losses incurred where the unit has either previously been recoded, or where a unit has had previous incorrect codes entered (and where the unit locks out code entry as a result).

In the event that we are unable to confidently supply a code to fulfil any order, we reserve the right to cancel the order. Where this is the case, a full refund will be made. No liability will be accepted for direct of consequential losses incurred as a result of order cancellation in such circumstances.

Delivery of Services

Under normal circumstances, all orders will be processed within 24 hours of placement. In some circumstances however, additional checks may be required. Where this is the case, provision of services may take up to 5 working days following the placement of the order. In the event that we are unable to process the order within 5 working days, a full refund may be made or offered.

Accuracy of Information

Every effort has been made to ensure that our site is accurate, and to avoid typographic errors. In the event of an order being placed using inaccurate or erroneous information, we reserve the right to cancel that order. Where this is the case, a full refund will be issued at the earliest opportunity.


All information provided by the site user will be deemed as confidential. No information provided will be forwarded to any third party, except where necessary during the processing of payment.

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